Behind Relocation PA
“Relocation PA was born out of the frustration that I experienced as a tenant. Most people who have rented will be familiar with the appalling way that tenants are typically treated by letting agents. Eye-watering rents for sub-par accommodation, serious maintenance issues that are never dealt with, deposits that are never returned and an overall sense that as a tenant you are a number not a person.
When I decided to invest in property and become a landlord myself I was determined not to be like the landlords I’d known when I was a tenant. I asked myself: what would I want a letting agent to do for me if was renting again? I put in place a service that I would want to receive. I then took things one stage further by asking my tenants what they thought. Constant feedback helped (and helps) me understand what works and what doesn’t and improve accordingly. My aim was to create a service where the tenants were the most important people, not the least.
For a few years that was exactly what I did. My intention at that stage was never to do anything more than have a small portfolio of properties that would give me a passive income.
But almost without realising it, I had created a brand that stood for extraordinary customer service, exceptional accommodation and a personal, professional service. I had other landlords starting to come to me to ask me to rent their rooms on their behalf. They could see how easily my houses attracted top quality tenants who were happy to pay higher-than-normal rents because of the quality of the accommodation they could live in and the standard of service they would receive.
By tapping into the power of the Relocation PA knowledge, approach and brand, landlords could see how they could get their rooms filled faster with better quality tenants paying better rents.
It was then the thought occurred: what if I expanded my brand to take on other landlords’ properties? What if I were to disrupt the typical letting agency approach and shake up the market? And that’s exactly what I did.
Of course, I needed to be careful not to damage the brand I had built up by growing too fast. To my surprise, landlords were just as delighted to be put on a waiting list as tenants were, because they knew the wait would be worth it. I also needed to be extremely selective in the landlords Relocation PA worked with so we didn’t lose our ability to deliver the service we’d built our name on or the quality of accommodation we were associated with.
We take the same approach today. We wait until we can comfortably expand our capacity and only then do we take on any new landlords. We also make sure we are a good fit with our landlords and they share the same values as we do. In doing so, we can maintain the standards that our landlords and tenants value so highly.
Our promise is simple. Relocation PA manages our landlords’ properties in the same way as I managed my own property when I had just six tenants. We only put the very best tenants into our landlords’ properties. In this way our tenants get a great experience of letting and our landlords get great returns on their investments.
If you are currently investing in HMOs or multi-let properties and are interested to see how we can help you, we welcome the opportunity to discuss your requirements.”
Constantly endeavouring to be the largest supplier of shared accommodation in the West Midlands
- Happy tenants
- More time for busy landlords
- Innovative and proactive property management
- Never standing still, always moving forward
- Encouraging Individual ability and creativity
- Excellence in reputation: Being part of something special
- Being a pioneer, doing the impossible
Meet the Team
Becky started with Relocation PA in January 2018 as our property Manager, having previously worked for West Mercia for 10 years as a Scheme Manager, she has a vast array of experience and knowledge when managing residential properties and dealing with tenants.
Becky is mainly responsible for the day to day management of our properties and tenants, organising maintenance requests to be rectified, conducting inspections, checking in incoming tenants, conducting inventories and ensuring our properties are all legally compliant.
When not busy dealing with our properties, Becky likes to spend most of her time with her mad dog Misty.
Alex oversees the finances for the whole company including incoming rent from tenants, paying all invoices, bookkeeping and mainly making sure Miles doesn’t spend too much!
Alex has previously consulted for a local accountancy firm in their payroll and bookkeeping department and is an experienced bookkeeper. She is also an experienced property investor with a large portfolio of her own.
Alex enjoys running, cooking, walking the dogs and getting away on holiday when she can.
Miles studied commercial property at university and is currently training to become a Chartered Surveyor.
He set up Relocation PA while still at university to provide a solution for his ever expanding residential property portfolio. He now is a full time property investor, developer and entrepreneur focusing on expanding the innovative Relocation PA brand.
Miles is a keen shot and fisherman and when not in the office you’ll find him in the countryside. Miles is a regular rower and squash player and enjoys travelling, wine and reading.
Hugh oversees the business as a whole, working on the long term vision and strategy for Relocation PA, focusing on the rapid growth of the company with the help of Miles.
He has a background in both property and running companies. Hugh is an ex-army officer serving in the Queens Dragoon Guards, a trained chartered surveyor and has had over 30 years in the property industry as well as owning a portfolio of single lets and HMOs in Telford and Hereford. Hugh has set up and continues to run three other companies alongside Relocation PA which are going from strength to strength. Hugh has also completed an MBA course.
Outside of Relocation PA, Hugh is a keen sportsman, enjoying rugby, hockey and squash. He enjoys walking and countryside pursuits, as well as traveling, trying new wines and collecting antique furniture.
Inca is the latest addition to the Relocation PA team, born in 2018, she is very much still a puppy but growing fast!!.
You can find her pestering whoever might give her some food, jumping up onto peoples laps at inconvenient times, or lying around the office wanting her tummy tickled.
Work at Relocation PA
Relocation PA’s vision is to become the leading supplier of shared accommodation in the West Midlands using constant innovation, feedback and iteration, whilst creating a culture of excellence where team members have the opportunity to progress quickly within the company and gain invaluable knowledge and skills to eventually buy investment property for themselves.
Relocation PA has a continuous recruitment policy so is always hiring for the right person.
Relocation PA is a limited company registered in England and Wales. 09412962.
41, Millbrook Street, Hereford, HR4 9LF.